Autore: 'gur, Matija
Titolo: The Paradox of Street-Level Bureaucracy and The Moulding of the Bureaucratic Mind
Periodico: Materiali per una storia della cultura giuridica
Anno: 2023 - Fascicolo: 2 - Pagina iniziale: 553 - Pagina finale: 573

In this paper, I examine “the paradox of street-level bureaucracyµ, a significant challenge in frontline administrative decision-making. This dilemma arises from conflicting obligations faced by street-level officials, who must balance obedience to the law and the orders they receive with discretion in decision-making. By showing that the dilemma is a case of the “paradox of rulesµ, a problem of rule-application that has to be understood in psychological terms, I assert that it cannot be universally applied to all street-level bureaucrats. Instead, the impact of the dilemma varies among types of officials based on their work-related “mindframeµ. This mindframe is predominantly determined by organizational factors that differ between institutions. I suggest that to determine how street-level officials navigate this dilemma, one should foremost consider the hierarchical rigidity of an institution and the nature of organizational training.




SICI: 1120-9607(2023)2<553:TPOSBA>2.0.ZU;2-9
Testo completo: https://www.rivisteweb.it/download/article/10.1436/109234
Testo completo alternativo: https://www.rivisteweb.it/doi/10.1436/109234

Esportazione dati in Refworks (solo per utenti abilitati)

Biblioteche ACNP che possiedono il periodico