Autori
Zappalà, Salvatore
Mattera, Luisa

Titolo
Ethical leadership and service orientation in social care workers: Team engagement and service climate as sequential mediators
Periodico
Psicologia sociale
Anno: 2021 - Fascicolo: 1 - Pagina iniziale: 75 - Pagina finale: 97

Using the Job Demands – Resources (JDR) model and the service climate framework, this study investigates the simple and sequential mediationof team engagement and service climate between ethical leadership and two components of service orientation (internal cooperative behaviors andservice competence). An online survey was conducted in an Italian social cooperative which offers services for elderly people, people with disabilities, minors and kindergartens, and involved 1,221 employees, working in 89 residential and day care centers. Results, examined at center level, show that team engagement and the service climate sequentially mediate the relationship between ethical leadership and employees’ service competence; in addition, team engagement mediates between ethical leadership and internal cooperative behaviors. Contrary to expectations, ethical leadership was not directly related to any service orientation component. In conclusion, results confirm the JDR model and offer suggestions to extend and integrate the service climate framework with the JDR model.



SICI: 1827-2517(2021)1<75:ELASOI>2.0.ZU;2-2
Testo completo: https://www.rivisteweb.it/download/article/10.1482/98845
Testo completo alternativo: https://www.rivisteweb.it/doi/10.1482/98845

Esportazione dati in Refworks (solo per utenti abilitati)

Biblioteche ACNP che possiedono il periodico