Autori
Depolo, Marco
Guglielmi, Dina
Toderi, Stefano
Negrini, Alessia

Titolo
Qualit della vita lavorativa e contratto psicologico: uno studio di caso in un "call centre"
Periodico
Psicologia sociale
Anno: 2006 - Volume: 0 - Fascicolo: 2 - Pagina iniziale: 393 - Pagina finale: 404

It's well known that organizations are subject to an increasing change in the characteristics of work environment and in the relationships between workers and organisations, including modifications in the psychological contract. Considering previous research, our aim is to study the quality of working life and the effects on the psychological contract, exploring the role of psychosocial environment and of team's climate. A structured questionnaire has been submitted to 141 employees in a TLC call centre in Northern Italy. The results indicate that the quality of working life is strongly related to psychological contract.



SICI: 1827-2517(2006)0:2<393:QDVLEC>2.0.ZU;2-7
Testo completo: http://www.mulino.it/ws/rwDirectDownload.php?doi=10.1482/22600
Testo completo alternativo: http://www.mulino.it/rivisteweb/scheda_articolo.php?id_articolo=22600

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