Autori
Zaninotto, Enrico
Corsino, Marco
Mirabella, Cristina
Tundis, Enrico

Titolo
Fattori manageriali, condizioni di contesto ed efficienza produttiva nei servizi. Uno studio sul settore alberghiero in Trentino
Periodico
Economia dei servizi
Anno: 2011 - Volume: 6 - Fascicolo: 1 - Pagina iniziale: 11 - Pagina finale: 28

The hotel industry shows a wide dispersion of productive efficiency. The paper tries to isolate the exogenous determinants of the observedproductivity levels from factors related to corporate management. Among the exogenous determinants, demand conditions and the varying degree of attractiveness of tourism destinations play a central role. To assess how these factors influence the productivity of hotels we apply the metafrontier approach, a recent development of the Data Envelopment Analysis. The method allows identifying two components of the performance of each hotel: the distance of each unit from the local technological frontier and a metatechnology ratio that captures how far the local frontier is from the global one. Using an original database built by the statistical office of the Autonomous Province of Trento, the authors gauge the contribution of both components to the overall performance of hotels operating in 14 tourism destinations of the region. Results show that a large share of variability in productivity levels is due to the within component of each area; i.e., productivity differences in the same area are wider than differences between areas. This result holds even after controlling for quality differences across hotels, thus suggesting that organization and management practices are a major source of the observed heterogeneity.



SICI: 1970-4860(2011)6:1<11:FMCDCE>2.0.ZU;2-U
Testo completo: http://www.mulino.it/ws/rwDirectDownload.php?doi=10.2382/35110
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