Autore
Bonazzi, Giuseppe

Titolo
la qualitàcome routine. Creazione di eventi e strategie cooperative alla Fiat Mirafiori.
Periodico
Rassegna italiana di sociologia
Anno: 1998 - Volume: 39 - Fascicolo: 2 - Pagina iniziale: 181 - Pagina finale: 201

The paper describes the dynamics engendered by commitment to quality observed by the author while conducting shop-floor ethnographic research in the Fiat-Mirafiori plants. It explores the reasons why workers adopt co-operative strategies in order to achieve quality and identifies three of them: the funt for defects as the creation of micro-events that enliven the day's work; the transfer of the offices into the workshops; and educated children caring for their ignorant parents as a metaphor for the relationship between supervisors and workers. The paper finishes with discussion of the general significance of the results of the research as regards a new conception of work viewed as a flow of events to create and to govern, arguing that the concept of event can be employed as a unifying concept with which to understand the work of both operators and supervisors.



SICI: 0486-0349(1998)39:2<181:LQRCDE>2.0.ZU;2-C
Testo completo: http://www.mulino.it/ws/rwDirectDownload.php?doi=10.1423/2485
Testo completo alternativo: http://www.mulino.it/rivisteweb/scheda_articolo.php?id_articolo=2485

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