Autori
Torre, Teresina
Parola, Francesco
Satta, Giovanni
Notteboom, Theo

Titolo
The Role of Skills and Competences in the Maritime Logistics Industry
Periodico
ImpresaProgetto
Anno: 2019 - Volume: 2019 - Fascicolo: 3 - Pagina iniziale: 1 - Pagina finale: 1

Personnel is traditionally recognized as one of the key drivers affecting service firms’ success (Grönroos, 1982; 2000). From a managerial perspective, human resources (HRs) largely contribute to the overall quality of the service provided, thus impacting the value created and distributed to clients (Armstrong et al., 2014). Furthermore, personnel costs have been proven to significantly affect service firms’ costs structure, although their relevance on total costs differ across various sub-sectors (Lashley, 2001; Satta et al., 2011)...(ctd.)



SICI: 1824-3576(2019)2019:3<1:TROSAC>2.0.ZU;2-2
Testo completo: https://www.impresaprogetto.it/sites/impresaprogetto.it/files/articles/ipejm_-_editoriale_3_-2019.pdf

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