Strategies for eCommerce success

/ Bijan Fazlollahi. - London : IRM, 2002. - x, 333 p. ; 26 cm.

Through the use of electronic, commerce, now organizations of all sizes and types can conduct business without worrying about territorial market limitations of the past. Many experts believe that by the beginning of the next century, the majority of business transactions and communications will be conducted through the use of web-enabled technologies, particularly electronic commerce. As a result, many organizations around the world are looking into the emerging applications of electronic commerce technologies and ways to utilize them in support of their business strategies and postures. With this field growing so rapidly, the object of all businesses is to examine the critical elements that cou , Id impact a user's perception of business-to-business and business-to-consumer electronic commerce. Strategies for eCommerce Success presents a study of key components and concepts of eCommerce, evaluating the critical success factors for global eCommerce, the economics of eCommerce and the practical issues involved with eCommerce in various applications.


Foreword Bijan Fazlollahi, Georgia State University i
Preface v
Chapter 1. Cyber Shopping and Privacy Jatinder N. D. Gupta and Sushil K. Sharma, Ball State University, USA 1
Chapter 2. Structural Influences on Global E-Commerce Activity M.Lynne Markus, City University of Hong Kong, China - Christina Soh, Nanyang Technological University, Singapore 17
Chapter 3. Social Issues in Electronic Commerce: Implications for Policy Makers Anastasia Papazafeiropoulou and Athanasia Pouloudi, Brunel University, United Kingdom 32
Chapter 4. Identifying Motivations for the Use of Commercial Web Sites Thomas F. Stafford, Texas Women's University, USA - Marla Royne Stafford, University of North Texas, USA 50
Chapter 5. Signalling Intentions and Obliging Behavior Online: An Application of Semiotic and Legal Modeling in E-Commerce James Backhouse, London School of Economics, United Kingdom - Edward K. Cheng, Harvard Law School, USA 68
Chapter 6. Customer Loyalty and Electronic Banking: A Conceptual Framework Daniel Tomiuk and Alain Pinsonneault, McGill University, Canada 89
Chapter 7. Electronic Commerce and Strategic ChangeWithin Organizations: Lessons from Two Cases Robert D. Galliers, London School of Economics, United Kingdom - Sue Newell, University ofLondon, United Kingdom 110
Chapter 8. Trustininternet Shopping: instrument Development and Validation Through Classical and Modern Approaches Christy M. K. Cheung and Matthew K. 0., Lee City University of Hong Kong, China 126
Chapter 9. Electronic Broker Impacts on theValue ofPostponementin a Global Supply Chain William N. Robinson, Georgia State University, USA - Greg Elofsen, Fordham University, USA 146
Chapter 10. Internal Audit of Inter-Based Electronic Commerce Transactions: A TQMApproach Haider H. Madani, King Fahd University of Petroleum and Minerals, Saudi Arabia 177
Chapter 11. Electronic Commerce Acceptance: A Study Comparing the United States and the United Kingdom Donna W McCloskey, Widener University, USA - David Whiteley, Manchester Metropolitan University, United Kingdom 185
Chapter 12. Intelligent Software Agents in Electronic Commerce: A Socio-technical Perspective Mahesh S. Raisinghani, University of Dallas, USA - Chris Klassen, The Software Construction Company, USA - Lawrence L. Schkade, University of Texas at Arlington, USA 196
Chapter 13. Impacts of Software Agents in eCommerce Systems on Customer's Loyalty and on Behavior of Potential Customers Juergen Seitz, Berufsakademie Heidenheim, Germany - Eberhard Stickel and Krzysztof Woda, European University, Germany 208
Chapter 14. Internet Payment Mechanisms: Acceptance and Control Issues Uhlc J. Gelinas, Jr and Janis L. Gogan, Bentley College, USA 224
Chapter 15. Approaches to a Decentralized Architecture for an Electronic Market - A Study for the Air Cargo Business Freimut Bodendorf and Stefan Reinheimer, University of Erlangen-Nuremberg, Germany 236
Chapter 16. A Web Usability Assessment Model and Automated Toolset Shirley A. Becker, Anthony H. Berkemeyer and Natalie A. Roberts, Florida Institute of Technology, USA 251
Chapter 17. Categorizing the Supplier Content of Public Web Sites Dale Young, Miami University-Ohio, USA 261
Chapter 18. Multi-Dimensional 13211 Auctions for Electronic Commerce Marilyn T Griffin and France Bellanger, Virginia Polytechnic Institute and State University, USA - Craig Van Slyke, University of Central Florida, USA 271
Chapter 19. Mobile Agents, Mobile Computing and MobileUsersin Global E-Commerce Roberto Vinaia, University of Texas Pan American, USA 278
Chapter 20. Evaluation of Electronic Commerce Adoption within SMEs Marco Tagliavini, Aurelio Ravarini and Alessandro Antonelli Università Cattaneo, Italy 289
Chapter 21. The Cost ofEmail within Organizations Thomas W Jackson and Ray Dawson, Loughborough University, United Kingdom - Darren Wilson, The Danwood Group, United Kingdom 307
Chapter 22. Electronic Commerce: Determining 112C Web site Functions Bijan Fazlollahi, Georgia State University, USA 314
About the Editor 329
Index 330