LIUC Papers n. 14, novembre 1994 - Tecnologia, 3

Valutazione dei sistemi informativi nelle piccole-medie imprese

Aurelio Ravarini, Donatella Sciuto, Marco Tagliavini

Note biografiche dell'autore  Aurelio Ravarini

He is Assistant Professor of Information Systems at the School of Engineering at Università Carlo Cattaneo, Castellanza, Italy, where he is also Director of CETIC, Research Center on Information Systems. His research expertise is in strategic information systems, inter-organizational information systems, knowledge management systems and information systems development, the latter focused on the context of small and medium size companies. He holds a position as instructor at Università Cattolica, Milan, Italy and is Visiting Professor at IESEG, Lille, France. He also holds a Laurea in Management Enginneering from Politecnico di Milano, and received his Master in Training Trainers from ISMO, Milan. He is member of the AIS and of its Italian chapter (itAIS), where he serves as webmaster. He published more than 30 papers on international journals, book chapters or conferences proceedings. He serves as Associate Editor of the European Journal of Information Systems and of the Journal of Information, Information Technology, and Organizations. He is also member of the editorial board of the the Information Resources Management Journal, of the Journal of e-Commerce in Organizations and of the Journal of Information Systems and Small Business. He is member of the program committee of several international conferences.

Donatella Sciuto

She is a full professor in Computer Engineering at the Dipartimento di Elettronica e Informazione of the Politecnico di Milano. She is Deputy Director of Education at CEFRIEL where she manages the executive companies education training programs. She received her degree in Electronic Engineering from the Politecnico di Milano, her PhD in Electrical and Computer Engineering from the University of Colorado, Boulder and a Master in Business and Administration from SDA Bocconi University. She works in the Electronic Design Automation field and in particular on methodologies for embedded systems design. She has been associate editor of the IEEE Transactions on Computers, and she is Associate editor of the Journal of Design Automation of Embedded Systems, Kluwer Academic Publishers. She is or has been member of different program committees of EDA conferences, among which: DAC, ICCAD, DATE, CODES+ISSS, CASES, DFT, FDL, PATMOS, IFIP VLSI Conference. She has been Publications Chair for IEEE/ACM ESWEEK 2007 and she has been the European representative in the executive committee of the ICCAD conference. She is in the executive committee of the conference IEEE/ACM Design Automation and Test in Europe, for which she has been Program Chair in 2006, Vice General Chair for 2007 and will be General Chair in 2008. She is in the main board of the European Design Automation Association. She has been appointed as VP of Finance of the Council of EDA CEDA (IEEE) for 2008. She has coordinated and coordinates different european and national research projects.

Marco Tagliavini

Laureato in Scienze dell'Informazione nel 1992 presso l'Università Statale di Milano. Nello stesso anno ottiene il Master in tecnologia dell'informazione presso il centro ricerche CEFRIEL di Milano. Dal 1992 lavora presso il Libero Istituto Universitario Cattaneo (LIUC) di Castellanza: è responsabile della gestione dei laboratori informatici per la didattica e collabora alla gestione del collegamento alla rete Internet dell’Università. È esercitatore del corso di Fondamenti di Informatica nel corso di laurea in Economia Aziendale al LIUC

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Sommario

Una ricerca svolta su un campione di piccole medie imprese allo scopo di determinare le metodologie di acquisizione, gestione e sviluppo del sistema informativo aziendale ha rivelato che le tecnologie dell'informazione (IT) sono considerate strategiche solo a livello operativo, non come strumento in grado di dare valore aggiunto al prodotto e al processo. Di conseguenza, il problema della valutazione dell'impatto organizzativo causato dall'introduzione dell'IT in azienda è poco sentito, anche a causa della mancanza di un modello specifico che si adatti, per semplicità e sinteticità, alle esigenze delle piccole medie imprese. Con questo lavoro vengono presentati i risultati della ricerca e, dopo una breve valutazione dei modelli esistenti, si propone un primo schema di riferimento per la valutazione del sistema informativo aziendale pensato per le piccole medie imprese, con l'obiettivo di verificare l'allineamento strategico e di identificare gli interventi necessari ad ottimizzare la gestione del sistema stesso.

Abstract

A research carried out on a set of Small and Medium Enterprises (SME) with the target of defining the methodologies of planning, managing, and developing information systems has demonstrated that Information Technology is considered strategic only from the operational point of view, but it is not considered a valid tool for enriching the product and the process. Therefore, the problems of information systems check up and organizational impact evaluation are virtually ignored, also because of the lack of a simple and easy to use evaluation model suitable to SMEs. The aim of this work is to outline the results of the research, to discuss the applicability of existing approaches to information systems evaluation, and to introduce a first reference schema, designed for SMès specific requirements. By using this schema, it should be easier to verify to what extent the information system is aligned with the enterprises business strategies and to identify the changes necessary to improve its management.